1st Pay increases your control on every account with our proactive,
customer service approach, consistent follow up on all outstanding invoices
assigned and comprehensive reporting on account activity.
We specialize in the effective RightSourcing of A/R management solutions
customized to each client’s needs
Based upon your customer relationship strategy, our team works closely
with you to design a cash flow enhancement plan of action.
Together we define your objectives and expectations to develop a Professional
Service Level Agreement.
Our dedicated Customer Service Coordinators follow up on the outstanding
invoices assigned, handle billing inquiries and resolve discrepancies
and disputed issues.
The integration of our Best Practices A/R management techniques and state-of-the-art
cash acceleration technology enables our Customer Service Coordinators
to contact your customers seamlessly and transparently. In other words,
we communicate with your customers directly by telephone, email and fax
as though we are a part of your company. Your customers will never know
they are dealing with a party other than you
Because we continuously strive to increase your customer
retention and satisfaction levels, our Customer Service Coordinators
always treat your customers with the highest regard for courtesy and
professionalism.
Secure website access to the details on each account and business intelligence
reporting helps you understand the root causes of delinquencies, disputes
and business process inefficiencies. Corrective measures are more quickly
implemented through the real-time access provided.
